Customer Service Policy

1. Our Commitment

At Dcshoesna, we are dedicated to delivering exceptional customer service. We understand that a positive shopping experience is crucial, and we strive to exceed your expectations at every step. Whether you’re browsing our collection of stylish shoes, placing an order, or seeking assistance after a purchase, our team is here to support you.

2. Contacting Our Customer Service Team

2.1 Email Support

For general inquiries, order – related questions, or any concerns, you can reach out to our customer service team via email at support@dcshoesna.com. When sending an email, please include your order number (if applicable), a detailed description of your issue, and your contact information. We aim to respond to all emails within 24 hours on business days.

2.2 Live Chat (If Available)

Our website may offer a live – chat feature during specific hours. This is a convenient way to get real – time assistance. Our live – chat representatives are trained to answer your questions promptly, whether it’s about product details, sizing, availability, or order status. Look for the live – chat icon on our website to start a conversation.

3. Order – Related Support

3.1 Order Placement

If you encounter any difficulties while placing an order on Dcshoesna, such as issues with the payment process, product selection, or website navigation, our customer service team is here to help. We can guide you through the steps, troubleshoot payment problems, and ensure that your order is placed correctly.

3.2 Order Tracking

Once your order has been placed, you can track its progress. If you have any questions about the shipping status, estimated delivery time, or if your order seems to be delayed, contact us. Since we typically ship orders within 1 – 3 days and expect delivery within 5 – 10 days, we’ll use our resources to check with the shipping carrier and provide you with the most accurate information.

3.3 Order Modifications

If you need to modify your order (e.g., change the shipping address, add or remove items) before it has been shipped, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee that all modifications will be possible depending on the stage of order processing.

4. Product – Related Support

4.1 Product Information

Have questions about our shoes? Whether it’s about the materials used, sizing, style, or features, our customer service team can provide detailed information. We can help you choose the right pair of shoes based on your needs, such as for sports, casual wear, or formal occasions.

4.2 Product Defects

If you receive a defective pair of shoes, we take this very seriously. A defective product is defined as one with manufacturing flaws that affect its normal use, like a loose sole, a malfunctioning buckle, or a tear in the material. Please contact us within 180 days of receiving the product. We’ll arrange for a replacement or a refund, depending on your preference.

4.3 Product Returns and Exchanges

We have a 180 days return and exchange policy. If you’re not satisfied with your shoe purchase for any reason, our customer service team will guide you through the return or exchange process. We’ll provide you with instructions on how to proceed, including return shipping details. Please note that the product must be in its original condition, with all original packaging and tags.

5. Feedback and Suggestions

We value your feedback and suggestions. If you have any ideas on how we can improve our products, services, or website, please share them with us. Your input helps us enhance our offerings and provide a better experience for all our customers. You can send your feedback to support@dcshoesna.com or use any feedback forms available on our website.

7. Customer Service Hours

Our customer service team is available Monday – Friday, 9:00 AM – 6:00 PM EST. However, you can still send us emails outside of these hours, and we’ll respond as soon as we’re back in the office.

8. Changes to the Customer Service Policy

We may update this Customer Service Policy from time to time to improve our services and adapt to new circumstances. Any changes will be posted on our website. We encourage you to review this policy periodically to stay informed about our customer – service offerings.

If you have any questions or concerns regarding our Customer Service Policy, please contact us at support@dcshoesna.com.