Shipping Policy
1. Introduction
At Dcshoesna, we are dedicated to providing you with a seamless shopping experience and top – quality footwear. Our refund policy is designed to ensure your satisfaction with every purchase.
2. Delivery Information
We strive to process and ship all orders within 1 – 3 business days. Once shipped, your order is expected to be delivered within 5 – 10 business days. We offer free shipping worldwide, so you can enjoy our products without any shipping cost concerns, regardless of your location.
3. Eligibility for Refunds
3.1 180 – Day Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, you can return the shoes within 180 days from the date of delivery. The shoes must be in their original, unworn condition, with all original tags attached and in the original packaging. This includes any additional items that came with the shoes, such as shoelaces or insoles.
3.2 Defective Products
If the shoes you receive are defective, you are eligible for a refund at any time. A defective product is defined as one with manufacturing flaws that affect its normal use, like a broken heel, a malfunctioning closure, or a material defect that causes rapid wear.
3.3 Incorrect Items Received
If you receive an incorrect item (e.g., wrong size, color, or model), you can request a refund within 180 days of receiving your order.
4. How to Initiate a Refund
4.1 Contact Customer Support
To start the refund process, please contact our customer support team at support@dcshoesna.com. In your message, include your order number, the reason for the return, and your contact information. Our customer support team will respond within 2 business days to provide you with a return authorization number and further instructions.
4.2 Return Shipping
- For Non – Defective and Incorrect Items: If the return is due to your change of mind or you received an incorrect item, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your package. We are not responsible for items lost during transit.
- For Defective Items: If the shoes are defective, we will cover the return shipping costs. We will either provide you with a prepaid return label or reimburse you for the shipping expenses after we receive the returned product.
5. Refund Processing
5.1 Inspection
Once we receive the returned shoes, our team will inspect them to ensure they meet the refund criteria. If the shoes are in the proper condition and the return is approved, we will proceed with the refund.
5.2 Refund Method
The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to your credit card account. Please note that it may take 5 – 10 business days for the refund to be reflected in your account, depending on your financial institution’s processing time.
6. Non – Refundable Items
- Customized or Personalized Products: Shoes that have been customized or personalized according to your specific requests (e.g., custom – printed designs, monogrammed shoes) are generally non – refundable, except in cases of defects.
- Final Sale Items: Products marked as “final sale” are not eligible for a refund, unless they are defective.
7. Exceptions and Special Cases
7.1 Damaged During Shipping
If the shoes arrive damaged, please contact us immediately within 7 days of receiving the package. Provide us with photos of the damaged product and the shipping box. We will either issue a full refund or send you a replacement, depending on your preference.
7.2 Partial Returns
If you are returning only some items from an order, we will refund the price of the returned items. If the original order was a free – shipping order, we may adjust the refund amount to account for the shipping costs that would have applied if the order was for only the non – returned items.
8. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. If you continue to use our services after the policy has been updated, you are deemed to have accepted the new terms.
If you have any questions or concerns about our Refund Policy, please contact our customer support team at support@dcshoesna.com.